Who is Bridged IT Services?
Bridged IT Services is a 100% New Zealand Owned and Operated Business.
Our clients are spread throughout the country. Their businesses vary in size and differ in industries from food and alcohol, retail, fuel, education and entertainment.
Our drive for all our clients is to provide Excellent Customer Delivery.
We achieve this by:
- Providing 24/7 support
- Knowing the software and the benefits.
- Genuinely caring about our clients and their businesses.
- Setting up and staging all manner of hardware and software.
- Partnering with Triquestra to bring Infinity RMS to our clients.
- Bringing our combined experience from the hospitality, retail and the fuel industry
Innovation through development
We have created multiple applications to add a diverse range of additional features and reporting tools for our clients.
From automated email tools, KPI Dashboards - middleware for website integration, a multitude of reporting tools and much more.
Communication
Excellent service originates from listening to our customer’s issues and wants.
Keeping the customer informed of upcoming updates and new features.
Progress reports on their queries and fast turnaround time.
In-person and remote training session to instil an understanding of the product and the confidence in how to use it well.
Advanced features and retail benefit training and facilitation.
Job Raising and Resolution
Our 24-hour team of certified Engineers and Technicians are available always.
0800 number and direct communication via our remote software.
SLA model means help is available to the team member and the store owners without the worry of a hidden cost.